Google Workspace

Connect your Google Workspace apps to Coherence for seamless email, calendar, and file integration.

Gmail Integration

Connecting Gmail

1. Go to Settings > Integrations > Google
2. Click Connect Gmail
3. Sign in with your Google account
4. Grant the requested permissions
5. Select sync preferences

Permissions Required

Coherence requests:

• Read email - Import and display emails
• Send email - Send from Coherence
• Manage labels - Organize with labels

Sync Options

Import history:

• Last 30 days (default)
• Last 90 days
• Last year
• Custom date range

Ongoing sync:

• New emails sync automatically
• Sent emails sync immediately
• Changes reflect within minutes

Email Features

Once connected:

• View emails in record timelines
• Send email from any record
• Auto-link based on contacts
• Use Gmail labels in Coherence

Google Calendar

Connecting Calendar

1. During Google setup, enable Calendar sync
2. Or go to Settings > Integrations > Google Calendar
3. Authorize calendar access
4. Select which calendars to sync

Two-Way Sync

From Google to Coherence:

• Events appear in Coherence calendar view
• Meeting attendees link to contacts
• Event details are searchable

From Coherence to Google:

• Create events that sync to Google
• Updates reflect in both places
• Deletions sync automatically

Calendar Features

• View all calendars in one place
• Create events from records
• Log meetings automatically
• Schedule with contacts

Meeting Logging

When meetings end:

1. Coherence prompts for meeting notes
2. Notes are linked to attendee records
3. Activity is logged in timeline

Google Drive

Connecting Drive

1. Go to Settings > Integrations > Google Drive
2. Authorize access
3. Configure attachment handling

File Features

Attachments:

• Attach Drive files to records
• Preview without downloading
• Permission handling

Record folders:

• Auto-create folders for records
• Organize files by module
• Share folders with teams

Drive Picker

When attaching files:

1. Click the attachment icon
2. Select Google Drive
3. Browse or search files
4. Select and attach

Files stay in Drive - Coherence links to them.

Google Contacts

Syncing Contacts

Sync your Google Contacts:

1. Enable Google Contacts sync
2. Choose sync direction
3. Map contact fields
4. Start initial sync

Conflict Handling

When the same contact exists in both:

• Merge - Combine data from both
• Coherence wins - Keep Coherence data
• Google wins - Keep Google data
• Manual - Review each conflict

Groups and Labels

Google groups map to Coherence tags:

• Groups become tags
• Create groups from tags
• Two-way sync available

Troubleshooting

Connection Issues

"Token expired" error:

1. Go to integration settings
2. Click Reconnect
3. Re-authorize access

Sync delays:

• Check sync status in settings
• Review error logs
• Contact support if persistent

Permission Errors

"Insufficient permissions":

1. Disconnect the integration
2. Reconnect and ensure all permissions are granted
3. Check Google Workspace admin settings

Missing Emails

Emails not appearing:

• Check sync date range
• Verify email address matches contacts
• Review linking rules

Security

Data Protection

• OAuth 2.0 authentication
• No password storage
• Encrypted data transfer
• SOC 2 compliant

Revoking Access

To revoke Coherence's access:

1. Disconnect in Coherence settings
2. Go to Google Account > Security
3. Find Coherence in connected apps
4. Remove access

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Related: Microsoft 365 | Available Integrations