Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

✳ The Customer Operations Platform

Customer operations,
working as one.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

One platform for customer records, conversations, and the work around them. Ask Chat to build a site, research leads, or create a campaign—with your business context already connected.

Get started with Coherence See Chat in action

YOUR PLATFORM, THROUGH CONVERSATION

Tell Chat what you need.
See the work take shape.

From the first idea to the next customer action. Put Coherence to work with the context of your business behind every request.

Explore Coherence Chat Choose an example

Coherence Chat building the Halcyon Ridge Estates website from a short brief, with the finished home page previewed in the canvas beside the conversation — The real Coherence app, shown in a demo workspace with sample data.

One customer record.

The people, history, and context your team works from.

A connected way to work.

Clear owners, shared workflows, and useful next steps.

A clear view of progress.

See where work stands and what needs attention.

START THE RELATIONSHIP. KEEP THE CONTEXT.

Bring customers in.
Keep their story connected.

Research, email campaigns, and websites are built into the same platform your team uses to manage the customer relationship.

CONNECTED FROM THE FIRST TOUCHBUILT INTO COHERENCE

01Know who. Know why.

Lead
Enrichment

Bring useful context to every lead before you reach out.

Explore lead research

02Make the first word count.

Email
Campaigns

Turn what you know into an email worth opening.

An email Coherence designed for Halcyon Ridge Estates: a navy header with a gold rule under the headline “Hello there — a quiet spring read”, then a section on spring buyers

Explore email campaigns

03Build a better way in.

Website
Creation

Create a website that connects interest to the next step.

The Halcyon Ridge Estates website, built in Coherence from a short description: a lakefront home at dusk under the headline “A quiet address for significant property”

Explore website creation

One customer operations platform.

Your system of record. Your system of action.

CONTEXT THAT STAYS WITH THE CUSTOMER

Every touchpoint.
One continuous story.

Every relationship starts somewhere. Keep the research, first conversation, and website inquiry attached to the customer record, so the team picking up the work has the story from the beginning.

Meet your system of record

PEOPLE / JORDAN LEEExample record

Jordan LeeFounder, Northstar Studio

Researching

CompanyNorthstar Studio

FocusCommercial design

Company context added

New commercial practice. A relevant opening.

Lead research

Next: write a relevant introduction.

Choose a tab to explore

EXPLORE THE PLATFORM

Built for the whole
customer relationship.

Discover the connected tools behind your customer operations—from the first touch to the next request.

Start with shared context

Customer records

Build a clear picture of every customer. Connect people, companies, and the work around them in a data model that fits your business.

Custom objects & fields
Connected relationships
Customer activity history

Included on Pro and Team

Customer invoicing

Keep invoices with the customer account. Send PDFs and customer links, record check or wire payments, and offer card payments with optional Stripe setup.

Invoice PDFs & customer links
Partial payments & reminders
Optional Stripe payments

Know more before hello

Lead Enrichment

Find useful context on the people and companies you want to reach. Keep the research with the record, ready for the next conversation.

Contact enrichment
Company research
Conversation starters

Make the first word count

Email Campaigns

Turn customer context into relevant outreach. Bring your audience, message, and follow-up together in campaigns your team can manage.

Audience segments
Email templates
Timed journeys

Give interest a place to go

Website Creation

Build websites and landing pages around your brand. Connect the inquiries they generate to the customer records your team works from.

Reusable page blocks
Blogs & resource centers
Forms connected to records

Your inbox, with context

Email

Connect your personal Gmail or Outlook account. Read, compose, and follow up with the customer record and conversation history close at hand.

Gmail & Outlook sync
Record-linked conversations
Compose & follow-up

Keep the conversation together

Shared Inboxes

Give team mailboxes clear ownership. Assign conversations, share internal notes, and work together on replies with the customer context in view.

Team email
Conversation assignment
Internal notes & shared drafts

Follow through on every request

Customer service

Give customer requests a clear path from intake to resolution. Keep the owner, replies, and related records together as the case moves forward.

Case management
Customer replies
Related records & files

Make the next step happen

Workflows & tasks

Turn changes in your workspace into coordinated action. Connect tasks, drafts, and approvals in processes your team can follow.

Record-based triggers
Recurring tasks
Approvals & handoffs

Ask for the work. See it happen.

Chat & AI agents

Build sites, research leads, and create campaigns through conversation. Explore rich results in Chat, with Nash and your agents working from shared context.

Sites, leads & campaigns
Rich, interactive results
Nash & specialized agents

See what needs attention

Reporting & insights

Bring customer activity and work in progress into focus. Give your team a shared view of the pipeline, performance, and next priorities.

Custom dashboards
Pipeline reports
Team activity metrics

Keep answers within reach

Portals & Knowledge

Give customers and partners a place to find published answers and ask for help. Connect their requests to the team handling them.

Branded portals
Published Knowledge
Customer case updates

Keep everyone in the loop

Team collaboration

Keep discussion and shared work close to the customer. Bring your team together through chat, collaborative documents, and activity feeds.

Team chat & mentions
Collaborative documents
Shared activity feeds

Connect the tools you rely on

Apps & integrations

Bring your existing tools into your customer operations. Connect email, calendars, and apps so useful context stays within reach.

Connected calendars
Gmail & Outlook
App integrations

YOUR CUSTOMER OPERATIONS, CONNECTED

Bring your team
into Coherence.

One platform for the customer relationship and the work around it.

Get started with Coherence

Customer operations,working as one.

Tell Chat what you need.See the work take shape.

One customer record.

A connected way to work.

A clear view of progress.

Bring customers in.Keep their story connected.

LeadEnrichment

EmailCampaigns

WebsiteCreation

Every touchpoint.One continuous story.

Built for the wholecustomer relationship.

Bring your teaminto Coherence.