Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Shared Inboxes

A shared inbox. A clear next reply.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

Give sales and support conversations a shared home. Assign an owner, work on the answer together, and keep every reply connected to the customer behind it.

Start free Talk to sales

Shared Inbox16MC

Conversations9

DRDana ReyesnowInvoice link expiredRavi Singh

OPOwen Park12mChange our booking slotUnassigned

LFLena Fox38mPortal login helpSam Kim

MRMarco Ruiz1hAdd our second officeRavi Singh

PSPriya Shah2hQuestion about the proposalMaya Chen

TOTom Okafor3hCan we move the launch?Maya Chen

ABAna Brooks5hReceipt for SeptemberUnassigned

KLKara LiuYesterdayThanks for the quick fixSam Kim

HomeTasksDashboardCollabCommsPlaybooksWebCRMProjectsMore

Shared InboxSearch records, email, and more…⌘ K16MC

Compose mail

Mailboxessupport@9billing@3hello@12

Conversations9

DRDana ReyesnowInvoice link expiredRavi Singh

OPOwen Park12mChange our booking slotUnassigned

LFLena Fox38mPortal login helpSam Kim

MRMarco Ruiz1hAdd our second officeRavi Singh

PSPriya Shah2hQuestion about the proposalMaya Chen

TOTom Okafor3hCan we move the launch?Maya Chen

ABAna Brooks5hReceipt for SeptemberUnassigned

KLKara LiuYesterdayThanks for the quick fixSam Kim

Invoice link expiredOpenRS

DRHi, the invoice link from last week says it’s expired. Can you resend it?Dana Reyes · Alder & Pine Dental · 9:41 AM

INV-1043 · DueDeal · Proposal2 past cases

Drafted by NashSuggested reply · from KnowledgeSorry about that, Dana. A fresh link for INV-1043 is on its way to your inbox now.RejectSend

Sound familiar? Not anymore.

Two people reply, or nobody doesEvery conversation has one owner

“Did anyone get back to them?”Status and owner visible to the whole team

Side conversations in another chat appInternal notes and mentions in the thread

1OWNERS

Every conversation has an owner.

Assignment rules route each conversation by sender or subject, with a default owner for everything else.

Shared Inbox16MC

Conversations9

DRDana ReyesnowInvoice link expiredRavi Singh

OPOwen Park12mChange our booking slotUnassigned

LFLena Fox38mPortal login helpSam Kim

MRMarco Ruiz1hAdd our second officeRavi Singh

PSPriya Shah2hQuestion about the proposalMaya Chen

TOTom Okafor3hCan we move the launch?Maya Chen

ABAna Brooks5hReceipt for SeptemberUnassigned

KLKara LiuYesterdayThanks for the quick fixSam Kim

HomeTasksDashboardCollabCommsPlaybooksWebCRMProjectsMore

Shared InboxSearch records, email, and more…⌘ K16MC

Compose mail

Mailboxessupport@9billing@3hello@12

List9 open

AFromASubject≡MailboxOwnerReceived

Dana ReyesInvoice link expiredsupport@Ravi Singhnow

Owen ParkChange our booking slothello@Unassigned12m

Lena FoxPortal login helpbilling@Sam Kim38m

Marco RuizAdd our second officesupport@Ravi Singh1h

Priya ShahQuestion about the proposalhello@Maya Chen2h

Tom OkaforCan we move the launch?billing@Maya Chen3h

Ana BrooksReceipt for Septembersupport@Unassigned5h

Kara LiuThanks for the quick fixhello@Sam KimYesterday

9 rowsSelect cellsFind…

Assignment rulesOn

Subject contains “invoice” → Ravi SinghFrom contains “@northfield” → Maya ChenEverything else → Sam Kim

2 conversations assigned

2WORK TOGETHER

Talk it over inside the thread.

Leave internal notes, mention a teammate, follow a conversation, and reuse saved replies. The customer only sees the reply.

Team collaboration

Shared Inbox16MC

Change our booking slot

Can we move Saturday’s photo shoot to the following week?Internal · Sam: @Maya is the 31st free?

HomeTasksDashboardCollabCommsPlaybooksWebCRMProjectsMore

Shared InboxSearch records, email, and more…⌘ K16MC

OPOwen ParkChange our booking slotSam Kim

DRDana ReyesInvoice link expiredRavi Singh

LFLena FoxPortal login helpSam Kim

MRMarco RuizAdd our second officeRavi Singh

ABAna BrooksReceipt for SeptemberUnassigned

Change our booking slotFollowingSK

OPCan we move Saturday’s photo shoot to the following week? Two of our vets are out.Owen Park · Harbor Vets · 8:12 AM

Internal note · only your team sees thisSam Kim: @Maya Chen is the 31st free for the photographer? If so I’ll confirm.

Internal noteMaya Chen: Yes, the 31st works. Booked it on the team calendar.

ReplyInternal noteSaved replies

Hi Owen, no problem. We’ve moved the shoot to Saturday the 31st…

3ANSWER FASTER

Answer from what you already know.

Suggested replies draw on your Knowledge, and the customer’s deals, invoices, and past cases sit beside the thread.

Portals & Knowledge

Knowledge16MC

Resending invoice linksKnowledge base: help centerStatus: publishedAudience: customers

Changing an appointment slotKnowledge base: help centerStatus: publishedAudience: customers

Resetting your portal passwordKnowledge base: help centerStatus: publishedAudience: customers

Adding a team memberKnowledge base: help centerStatus: publishedAudience: customers

Refund and credit policyKnowledge base: team handbookStatus: publishedAudience: internal

Setting up a second locationKnowledge base: help centerStatus: draftAudience: customers

HomeTasksDashboardCollabCommsPlaybooksWebCRMProjectsMore

KnowledgeSearch records, email, and more…⌘ K16MC

List24 articles

AArticleAKnowledge base≡StatusAAudienceUpdated

Resending invoice linksHelp centerPublishedCustomersOct 9

Changing an appointment slotHelp centerPublishedCustomersOct 6

Resetting your portal passwordHelp centerPublishedCustomersOct 2

Adding a team memberHelp centerPublishedCustomersSep 28

Refund and credit policyTeam handbookPublishedInternalSep 21

Setting up a second locationHelp centerDraftCustomersJust now

New Article24 rowsSelect cellsFind…

Nash suggestion

3 customers asked about adding a second location this month. I drafted an article from Ravi’s best reply.

Review draftDismiss

4ESCALATE

Bigger than a reply? Make it a case.

Turn a conversation into a case with a status and owner, and track it to resolution.

Customer service

Cases16MC

Invoice link expiredCase: CAS00048Status: openSource: email

Booking slot changeCase: CAS00047Status: in progressSource: portal

Portal login helpCase: CAS00046Status: in progressSource: phone

Add a second officeCase: CAS00045Status: waiting on customerSource: portal

Site is down on mobileCase: CAS00044Status: openSource: phone

Receipt for SeptemberCase: CAS00043Status: resolvedSource: email

Update holiday hoursCase: CAS00042Status: resolvedSource: portal

New team member accessCase: CAS00041Status: closedSource: email

HomeTasksDashboardCollabCommsPlaybooksWebCRMProjectsMore

CasesSearch records, email, and more…⌘ K16MC

New record

StatusOpen2In progress2Waiting on customer1Resolved14Closed6

SourcePortal9Email11Phone5

ListBoard1–8 of 22

ACaseASubjectACustomer≡Status≡SourceAssigneeUpdated

CAS00048Invoice link expiredAlder & Pine DentalOpenEmailRavi Singh2 min

CAS00047Booking slot changeHarbor VetsIn progressPortalSam Kim12 min

CAS00046Portal login helpFox & Wren LegalIn progressPhoneSam Kim38 min

CAS00045Add a second officeEastside Family DentistryWaiting on customerPortalRavi Singh1 hr

CAS00044Site is down on mobileNorthfield ClinicOpenPhoneMaya Chen2 hr

CAS00043Receipt for SeptemberClarksville Dental Co.ResolvedEmailNash5 hr

CAS00042Update holiday hoursQuarry Lane BakeryResolvedPortalNashYesterday

CAS00041New team member accessTidewater AnalyticsClosedEmailSam KimYesterday

New Case22 rowsSelect cellsFind…

5FEEDBACK

Ask how it went.

Customers rate their experience from one to five after a conversation is resolved, so you know what’s working.

Reporting

FHow was your experience?Fieldwork Studio · Change our booking slot

12345

Sam sorted it in ten minutes. Thank you!Send feedback

Everything a shared inbox needs. Around one customer.

Team mailboxessupport@, billing@, hello@, in one place. Assignment rulesRoute by sender or subject, with a default owner. Internal notesTalk it over without the customer seeing. FollowingGet updates on conversations you care about. Saved repliesReuse your best answers. Knowledge suggestionsReplies drafted from published answers. Escalate to a caseTrack bigger requests to resolution. Customer feedbackOne-to-five ratings after each resolution.

Keep going Across the platform.

PLATFORMCustomer serviceFollow through on every request.Explore PLATFORMPortals & KnowledgeAnswers customers can find themselves.Explore SOLUTIONSCoherence for Customer SupportThe whole support story.Explore

Keep the conversation. Share the responsibility.

Start free

Free plan · No credit card