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Coherence for Customer Support

Every customer answered. By the right person.

Shared inboxes, cases, knowledge, and portals, with the whole account beside every reply.

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1Shared inbox1Shared inbox2Cases2Cases3Knowledge3Knowledge4Portal4Portal

Sound familiar? Not anymore.

Two people reply to the same email, or nobody doesEvery conversation has one clear owner
Answering without knowing the accountDeals, invoices, and past cases beside every reply
The same questions, every single dayAnswers from Knowledge, and a portal customers use

1SHARED INBOX

One inbox. Clear owners.

support@, billing@, and hello@ in one place. Assignment rules give every conversation an owner, so nothing is answered twice or not at all.

2CASES

Requests that need more than a reply become cases.

Give it a status and an owner, linked to the customer’s account, whether it came from email, the portal, or a call. Track every request from intake to resolution.

3KNOWLEDGE

Answer it once. Reuse it everywhere.

Knowledge articles power suggested replies and your help center. When the same question keeps coming in, Nash drafts the article for you.

4CUSTOMER PORTAL

A portal customers actually use.

Your brand, your answers, and their open requests in one place. Customers check progress themselves instead of emailing to ask.

5MEASURE & GROW

See the queue. Spot the next sale.

Track backlog and first-reply time on the same records you work in. When a customer asks about more, sales hears about it.

Everything support needs. Around one customer.

Shared InboxesTeam mailboxes with owners, notes, and assignment rules. CasesStatus, owner, and source on every request. KnowledgeArticles that power replies and your help center. Customer portalsBranded help centers with each customer’s own requests. Full account contextDeals, invoices, and history beside every thread. Nash for supportSuggested replies and drafted articles, sent only when you say so. WorkflowsEscalations, follow-ups, and handoffs that run themselves. MobileAnswer customers from anywhere.

Works with every team Support keeps the story going.

SOLUTIONSCoherence for OperationsProjects, invoices, and reporting behind every answer.Explore SOLUTIONSCoherence for SalesWhere expansion conversations go.Explore PLATFORMMeet NashYour AI teammate for customer operations.Explore

Answer faster. With the whole story.

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