Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

COHERENCE

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●Completed

Feature

Knowledge, Cases & Customer Portals

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

Published answers and customer requests connected to your CRM

Shipped: Q3 2026

Customer-service tools connect maintained answers, structured requests, and self-service access. Available on Pro, Team, and Enterprise, subject to workspace permissions.

What's included

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Knowledge - Review and publish articles for permitted audiences

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Cases - Manage structured customer requests and replies

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Portals - Invite customers to read permitted articles and submit cases

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Access controls - Keep internal notes and unpublished content inside the workspace

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Knowledge, Cases & Customer Portals

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Interactive Chat & Canvas

AI Presentations

Editable Social Graphics

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