Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

COHERENCE

Back to Roadmap

●Completed

Feature

Shared Inbox

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

Team assignment, internal notes, rules, and Knowledge-backed replies

Shipped: Q3 2026

Handle shared email and SMS conversations in a collaborative workspace. Shared Inbox is available on Pro and above.

What's included

•

Team workflow - Assign, claim, snooze, and prioritize conversations

•

Inbox settings - Configure categories, rules, macros, and response targets

•

Knowledge replies - Prepare responses with source references for staff review

•

CRM context - Keep linked customer records close to the conversation

Also completed

●Completed

Help shape what comes next

Tell us how this feature works for your team and what would make it better.

Share Feedback

Shared Inbox

What's included

Also completed

Interactive Chat & Canvas

AI Presentations

Editable Social Graphics

Help shape what comes next