Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · E-commerce

Connect Shopify to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

Ecommerce platform for online stores. 6 triggers can start a workflow, and 27 actions can run inside one.

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New Abandoned CheckoutCreate a Coherence record

A Coherence record changes

Adjust Inventory Level

New Cancelled OrderUpdate a Coherence record

A Coherence workflow runs

Cancel Order

TRIGGERS AND ACTIONS

Everything Shopify can do in a workflow.

Triggers start a workflow when something happens in Shopify. Actions are the steps a workflow can run there.

Triggers · 6New Abandoned CheckoutNew Cancelled OrderNew CustomerNew OrderUpdated ProductNew Paid Order

Actions · 27Adjust Inventory LevelCancel OrderClose OrderCreate CollectCreate CustomerCreate Draft OrderCreate Fulfillment EventCreate OrderCreate ProductCreate TransactionGet AssetGet CustomerGet CustomersGet Customer OrdersGet FulfillmentGet FulfillmentsGet LocationsGet ProductGet Product VariantGet ProductsGet TransactionGet Order TransactionsUpdate CustomerUpdate OrderUpdate ProductUpload Product ImageCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with Shopify.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Bring Shopify activity into CoherenceStart from a supported Shopify event, then create or update the appropriate CRM, project, or custom record with the source context preserved.

Starts with · New Abandoned Checkout
or New Cancelled OrderFinishes with · Create or update a Coherence record

Act in Shopify from a Coherence workflowUse a change in Coherence to run a supported Shopify action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changes

Finishes with · Adjust Inventory Level
or Cancel Order

Connect Shopify to the wider customer workflowCombine Shopify with another integration and Coherence records to connect customer and order activity to the relationship record behind it.

Starts with · New Abandoned Checkout
or New Cancelled Order

Finishes with · Adjust Inventory Level, then preserve the outcome in Coherence
or Cancel Order

SET UP

How to connect Shopify.

The exact authentication fields depend on Shopify. The workflow structure stays straightforward.

1Connect the accountAuthorize the Shopify account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with Shopify or provide a complementary trigger or action.

AskNewsE-commerce1 trigger · 8 actions

ChargeKeepE-commerce · Finance3 triggers · 6 actions

DrupalProductivity · E-commerce · Marketing3 triggers · 6 actions

LightfunnelsCRM · E-commerce2 triggers · 10 actions

PaddleE-commerce · Finance5 triggers · 6 actions

SperseE-commerce · Finance3 triggers · 6 actions

QUESTIONS

Shopify integration questions.

What can I automate with the Shopify integration?

Shopify currently provides 6 triggers that can start a workflow and 27 actions a workflow can run. Use those building blocks to connect customer and order activity to the relationship record behind it.

How many Shopify triggers and actions are available?

Shopify currently lists 6 triggers and 27 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can Shopify connect to other apps through Coherence?

Yes. A workflow can combine supported Shopify triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Shopify?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

Ready to connect Shopify?

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