Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Knowledge

Write the answer once. Put it to work everywhere.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

Give durable answers a home of their own. Keep working drafts, review them with your team, and publish the version that should reach readers and support replies.

Start Pro Compare plans

Included with Pro and Team. Also available on Enterprise.

Knowledge

Getting started with your account

Base: Product help
Collection: Getting started
Status: Published
Audience: Public

A new draft can change while the published revision stays available.

Illustrative workspace preview

01Write and organize
02Review and publish
03Reuse in replies and portals

Built into your workspace

The tools to keep work moving.

Separate answers from working documents

Use dedicated Knowledge bases, collections, and articles. Keep general team documents in Collab.

Write with a familiar editor

Create rich articles, add supporting attachments, and maintain titles and summaries that make answers easier to find.

Publish a reviewed version

Move articles through draft, review, approval, and publication. Readers see the published revision while authors keep editing.

Choose the right audience

Use public, customer, organization, or internal audiences. Portals and reply suggestions respect article visibility.

Help staff write grounded replies

Connect Knowledge bases to a shared inbox. Staff can select articles and review suggestions with references to their published sources.

Keep portal answers current

Attach selected bases to a portal and maintain the answers in Knowledge, with ownership and review dates to help organize upkeep.

Read the Knowledge guide

Better together

Connect the request, the answer, and the relationship.

Shared Inbox

Team conversations with clear ownership

Case management

Track requests from intake to resolution

Portals

A dedicated space for each audience

Questions about Knowledge

Is Knowledge part of Collab?

Knowledge is a separate module for maintained, published answers. It uses the familiar document editing foundation while keeping its own bases, collections, audiences, and publishing workflow.

Do draft edits immediately change the public article?

No. Visitors continue to see the published revision until the next approved version is published.

Is this the same as the Outreach knowledge base?

No. Outreach sources support content generation. Knowledge manages publishable help articles that can also support shared-inbox replies and portals.

Bring Knowledge into your workspace.

Available on Pro, Team, and Enterprise.

Start Pro See pricing

Startups & Tech