Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · Customer Support · Communication

Connect Aidbase to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

. 8 triggers can start a workflow, and 7 actions can run inside one.

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Email ReceivedCreate a Coherence record

A Coherence record changes

Add Video

Email Status ChangedUpdate a Coherence record

A Coherence workflow runs

Add Website

TRIGGERS AND ACTIONS

Everything Aidbase can do in a workflow.

Triggers start a workflow when something happens in Aidbase. Actions are the steps a workflow can run there.

Triggers · 8Email ReceivedEmail Status ChangedEmail Priority ChangedEmail SentTicket CreatedTicket Priority ChangedTicket Status ChangedTicket New Comment

Actions · 7Add VideoAdd WebsiteAdd FAQ ItemCreate FAQCreate Chatbot ReplyStart TrainingCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with Aidbase.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Bring Aidbase activity into CoherenceStart from a supported Aidbase event, then create or update the appropriate CRM, project, or custom record with the source context preserved.

Starts with · Email Received
or Email Status ChangedFinishes with · Create or update a Coherence record

Act in Aidbase from a Coherence workflowUse a change in Coherence to run a supported Aidbase action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changes

Finishes with · Add Video
or Add Website

Connect Aidbase to the wider customer workflowCombine Aidbase with another integration and Coherence records to connect support activity to the full account history and the next internal action.

Starts with · Email Received
or Email Status Changed

Finishes with · Add Video, then preserve the outcome in Coherence
or Add Website

SET UP

How to connect Aidbase.

The exact authentication fields depend on Aidbase. The workflow structure stays straightforward.

1Connect the accountAuthorize the Aidbase account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with Aidbase or provide a complementary trigger or action.

AI AnswerCommunication · Customer Support · Developer Tools0 triggers · 6 actions

Fliqr AICommunication · Customer Support · Marketing0 triggers · 3 actions

AircallProductivity · Communication5 triggers · 8 actions

BlueskyCommunication4 triggers · 5 actions

ClickFunnelsCommunication · Marketing8 triggers · 7 actions

ClickSend SMSCommunication1 trigger · 10 actions

QUESTIONS

Aidbase integration questions.

What can I automate with the Aidbase integration?

Aidbase currently provides 8 triggers that can start a workflow and 7 actions a workflow can run. Use those building blocks to connect support activity to the full account history and the next internal action.

How many Aidbase triggers and actions are available?

Aidbase currently lists 8 triggers and 7 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can Aidbase connect to other apps through Coherence?

Yes. A workflow can combine supported Aidbase triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Aidbase?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

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