Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · Communication · Customer Support · Developer Tools

Connect AI Answer to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

. 6 actions can run inside a Coherence workflow.

Start free All integrations

A Coherence record changes

Gmail get list of Agents

A Coherence workflow runs

Create Phone Call

TRIGGERS AND ACTIONS

Everything AI Answer can do in a workflow.

Actions are the steps a workflow can run in AI Answer. Start the workflow from a Coherence record or another app.

Actions · 6Gmail get list of AgentsCreate Phone CallGet Call DetailsSchedule Call AgentGet Call TranscriptCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with AI Answer.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Act in AI Answer from a Coherence workflowUse a change in Coherence to run a supported AI Answer action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changes

Finishes with · Gmail get list of Agents
or Create Phone Call

Connect AI Answer to the wider customer workflowCombine AI Answer with another integration and Coherence records to route important conversations into accountable work without copying context by hand.

Starts with · A Coherence workflow starts

Finishes with · Gmail get list of Agents, then preserve the outcome in Coherence
or Create Phone Call

SET UP

How to connect AI Answer.

The exact authentication fields depend on AI Answer. The workflow structure stays straightforward.

1Connect the accountAuthorize the AI Answer account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with AI Answer or provide a complementary trigger or action.

AidbaseCustomer Support · Communication8 triggers · 7 actions

Insighto.aiDeveloper Tools · Communication3 triggers · 4 actions

MeetgeekDeveloper Tools · Communication1 trigger · 6 actions

TelnyxCommunication · Developer Tools1 trigger · 3 actions

Fliqr AICommunication · Customer Support · Marketing0 triggers · 3 actions

AircallProductivity · Communication5 triggers · 8 actions

QUESTIONS

AI Answer integration questions.

What can I automate with the AI Answer integration?

AI Answer currently provides 6 actions a workflow can run. Use those building blocks to route important conversations into accountable work without copying context by hand.

How many AI Answer triggers and actions are available?

AI Answer currently lists 0 triggers and 6 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can AI Answer connect to other apps through Coherence?

Yes. A workflow can combine supported AI Answer triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect AI Answer?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

Ready to connect AI Answer?

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Free plan · No credit card