Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · Productivity · Communication

Connect Aircall to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

. 5 triggers can start a workflow, and 8 actions can run inside one.

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Call EndedCreate a Coherence record

A Coherence record changes

Comment a Call

New ContactUpdate a Coherence record

A Coherence workflow runs

Create a Contact

TRIGGERS AND ACTIONS

Everything Aircall can do in a workflow.

Triggers start a workflow when something happens in Aircall. Actions are the steps a workflow can run there.

Triggers · 5Call EndedNew ContactNew NoteNew Number CreatedNew SMS

Actions · 8Comment a CallCreate a ContactFind CallFind ContactGet CallTag a CallUpdate ContactCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with Aircall.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Bring Aircall activity into CoherenceStart from a supported Aircall event, then create or update the appropriate CRM, project, or custom record with the source context preserved.

Starts with · Call Ended
or New ContactFinishes with · Create or update a Coherence record

Act in Aircall from a Coherence workflowUse a change in Coherence to run a supported Aircall action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changes

Finishes with · Comment a Call
or Create a Contact

Connect Aircall to the wider customer workflowCombine Aircall with another integration and Coherence records to turn activity in one tool into an owned next step in the shared workspace.

Starts with · Call Ended
or New Contact

Finishes with · Comment a Call, then preserve the outcome in Coherence
or Create a Contact

SET UP

How to connect Aircall.

The exact authentication fields depend on Aircall. The workflow structure stays straightforward.

1Connect the accountAuthorize the Aircall account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with Aircall or provide a complementary trigger or action.

GmailCommunication · Productivity4 triggers · 7 actions

Microsoft TeamsProductivity · Communication4 triggers · 14 actions

Retell AIProductivity · Communication1 trigger · 7 actions

MailerooMarketing · Productivity · Communication0 triggers · 3 actions

EmailitCommunication · Productivity0 triggers · 2 actions

Acuity SchedulingProductivity · CRM2 triggers · 8 actions

QUESTIONS

Aircall integration questions.

What can I automate with the Aircall integration?

Aircall currently provides 5 triggers that can start a workflow and 8 actions a workflow can run. Use those building blocks to turn activity in one tool into an owned next step in the shared workspace.

How many Aircall triggers and actions are available?

Aircall currently lists 5 triggers and 8 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can Aircall connect to other apps through Coherence?

Yes. A workflow can combine supported Aircall triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Aircall?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

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