Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · Other

Connect BigCommerce to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

BigCommerce is a leading e-commerce platform that enables businesses to create and manage online stores. 11 triggers can start a workflow, and 16 actions can run inside one.

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Abandoned CartCreate a Coherence record

A Coherence record changes

Create Customer

Cart CreatedUpdate a Coherence record

A Coherence workflow runs

Create a Product

TRIGGERS AND ACTIONS

Everything BigCommerce can do in a workflow.

Triggers start a workflow when something happens in BigCommerce. Actions are the steps a workflow can run there.

Triggers · 11Abandoned CartCart CreatedCustomer Address CreatedCustomer Address UpdatedCustomer CreatedCustomer UpdatedOrder CreatedOrder UpdatedOrder Status UpdatedProduct CreatedShipment Created

Actions · 16Create CustomerCreate a ProductUpdate a ProductDelete a ProductGet OrderList OrdersList CategoriesCreate Blog PostCreate Customer AddressSearch CustomerSearch ProductSearch Customer AddressFind or Create CustomerFind or Create ProductFind or Create Customer’s AddressCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with BigCommerce.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Bring BigCommerce activity into CoherenceStart from a supported BigCommerce event, then create or update the appropriate CRM, project, or custom record with the source context preserved.

Starts with · Abandoned Cart
or Cart CreatedFinishes with · Create or update a Coherence record

Act in BigCommerce from a Coherence workflowUse a change in Coherence to run a supported BigCommerce action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changes

Finishes with · Create Customer
or Create a Product

Connect BigCommerce to the wider customer workflowCombine BigCommerce with another integration and Coherence records to move information into the same workspace as the people, records, and next steps it affects.

Starts with · Abandoned Cart
or Cart Created

Finishes with · Create Customer, then preserve the outcome in Coherence
or Create a Product

SET UP

How to connect BigCommerce.

The exact authentication fields depend on BigCommerce. The workflow structure stays straightforward.

1Connect the accountAuthorize the BigCommerce account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with BigCommerce or provide a complementary trigger or action.

AMPECOOther1 trigger · 377 actions

Capsule CRMOther4 triggers · 10 actions

Checkout.comOther2 triggers · 7 actions

CircleOther2 triggers · 7 actions

ClockifyOther3 triggers · 8 actions

CloseOther3 triggers · 6 actions

QUESTIONS

BigCommerce integration questions.

What can I automate with the BigCommerce integration?

BigCommerce currently provides 11 triggers that can start a workflow and 16 actions a workflow can run. Use those building blocks to move information into the same workspace as the people, records, and next steps it affects.

How many BigCommerce triggers and actions are available?

BigCommerce currently lists 11 triggers and 16 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can BigCommerce connect to other apps through Coherence?

Yes. A workflow can combine supported BigCommerce triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect BigCommerce?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

Ready to connect BigCommerce?

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