Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · Other

Connect Capsule CRM to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

. 4 triggers can start a workflow, and 10 actions can run inside one.

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New CaseCreate a Coherence record

A Coherence record changes

Create Contact

New OpportunityUpdate a Coherence record

A Coherence workflow runs

Update Contact

TRIGGERS AND ACTIONS

Everything Capsule CRM can do in a workflow.

Triggers start a workflow when something happens in Capsule CRM. Actions are the steps a workflow can run there.

Triggers · 4New CaseNew OpportunityNew TaskNew Project

Actions · 10Create ContactUpdate ContactCreate OpportunityCreate ProjectCreate TaskUpdate OpportunityAdd Note to EntityFind ContactFind ProjectFind Opportunity

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with Capsule CRM.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Bring Capsule CRM activity into CoherenceStart from a supported Capsule CRM event, then create or update the appropriate CRM, project, or custom record with the source context preserved.

Starts with · New Case
or New OpportunityFinishes with · Create or update a Coherence record

Act in Capsule CRM from a Coherence workflowUse a change in Coherence to run a supported Capsule CRM action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changes

Finishes with · Create Contact
or Update Contact

Connect Capsule CRM to the wider customer workflowCombine Capsule CRM with another integration and Coherence records to move information into the same workspace as the people, records, and next steps it affects.

Starts with · New Case
or New Opportunity

Finishes with · Create Contact, then preserve the outcome in Coherence
or Update Contact

SET UP

How to connect Capsule CRM.

The exact authentication fields depend on Capsule CRM. The workflow structure stays straightforward.

1Connect the accountAuthorize the Capsule CRM account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with Capsule CRM or provide a complementary trigger or action.

AMPECOOther1 trigger · 377 actions

BigCommerceOther11 triggers · 16 actions

Checkout.comOther2 triggers · 7 actions

CircleOther2 triggers · 7 actions

ClockifyOther3 triggers · 8 actions

CloseOther3 triggers · 6 actions

QUESTIONS

Capsule CRM integration questions.

What can I automate with the Capsule CRM integration?

Capsule CRM currently provides 4 triggers that can start a workflow and 10 actions a workflow can run. Use those building blocks to move information into the same workspace as the people, records, and next steps it affects.

How many Capsule CRM triggers and actions are available?

Capsule CRM currently lists 4 triggers and 10 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can Capsule CRM connect to other apps through Coherence?

Yes. A workflow can combine supported Capsule CRM triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Capsule CRM?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

Ready to connect Capsule CRM?

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