Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · E-commerce

Connect WaitWhile to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

WaitWhile is an appointment scheduling and queue management platform. 2 triggers can start a workflow, and 5 actions can run inside one.

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New Or Updated MessageCreate a Coherence record

A Coherence record changes

Create a customer

New Or Updated VisitUpdate a Coherence record

A Coherence workflow runs

Create or Update a Visit

TRIGGERS AND ACTIONS

Everything WaitWhile can do in a workflow.

Triggers start a workflow when something happens in WaitWhile. Actions are the steps a workflow can run there.

Triggers · 2New Or Updated MessageNew Or Updated Visit

Actions · 5Create a customerCreate or Update a VisitDelete a visitSearch customersCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with WaitWhile.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Bring WaitWhile activity into CoherenceStart from a supported WaitWhile event, then create or update the appropriate CRM, project, or custom record with the source context preserved.

Starts with · New Or Updated Message
or New Or Updated VisitFinishes with · Create or update a Coherence record

Act in WaitWhile from a Coherence workflowUse a change in Coherence to run a supported WaitWhile action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changes

Finishes with · Create a customer
or Create or Update a Visit

Connect WaitWhile to the wider customer workflowCombine WaitWhile with another integration and Coherence records to connect customer and order activity to the relationship record behind it.

Starts with · New Or Updated Message
or New Or Updated Visit

Finishes with · Create a customer, then preserve the outcome in Coherence
or Create or Update a Visit

SET UP

How to connect WaitWhile.

The exact authentication fields depend on WaitWhile. The workflow structure stays straightforward.

1Connect the accountAuthorize the WaitWhile account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with WaitWhile or provide a complementary trigger or action.

AskNewsE-commerce1 trigger · 8 actions

ChargeKeepE-commerce · Finance3 triggers · 6 actions

DrupalProductivity · E-commerce · Marketing3 triggers · 6 actions

LightfunnelsCRM · E-commerce2 triggers · 10 actions

PaddleE-commerce · Finance5 triggers · 6 actions

ShopifyE-commerce6 triggers · 27 actions

QUESTIONS

WaitWhile integration questions.

What can I automate with the WaitWhile integration?

WaitWhile currently provides 2 triggers that can start a workflow and 5 actions a workflow can run. Use those building blocks to connect customer and order activity to the relationship record behind it.

How many WaitWhile triggers and actions are available?

WaitWhile currently lists 2 triggers and 5 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can WaitWhile connect to other apps through Coherence?

Yes. A workflow can combine supported WaitWhile triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect WaitWhile?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

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