Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · Other

Connect Chatwoot to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

Receive and reply to customer messages with Chatwoot. 1 trigger can start a workflow, and 2 actions can run inside one.

Start free All integrations

New Incoming MessageCreate a Coherence record

A Coherence record changes

Send Message

TRIGGERS AND ACTIONS

Everything Chatwoot can do in a workflow.

Triggers start a workflow when something happens in Chatwoot. Actions are the steps a workflow can run there.

Triggers · 1New Incoming Message

Actions · 2Send MessageCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with Chatwoot.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Bring Chatwoot activity into CoherenceStart from a supported Chatwoot event, then create or update the appropriate CRM, project, or custom record with the source context preserved.

Starts with · New Incoming MessageFinishes with · Create or update a Coherence record

Act in Chatwoot from a Coherence workflowUse a change in Coherence to run a supported Chatwoot action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changes

Finishes with · Send Message

Connect Chatwoot to the wider customer workflowCombine Chatwoot with another integration and Coherence records to move information into the same workspace as the people, records, and next steps it affects.

Starts with · New Incoming Message

Finishes with · Send Message, then preserve the outcome in Coherence

SET UP

How to connect Chatwoot.

The exact authentication fields depend on Chatwoot. The workflow structure stays straightforward.

1Connect the accountAuthorize the Chatwoot account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with Chatwoot or provide a complementary trigger or action.

AMPECOOther1 trigger · 377 actions

BigCommerceOther11 triggers · 16 actions

Capsule CRMOther4 triggers · 10 actions

Checkout.comOther2 triggers · 7 actions

CircleOther2 triggers · 7 actions

ClockifyOther3 triggers · 8 actions

QUESTIONS

Chatwoot integration questions.

What can I automate with the Chatwoot integration?

Chatwoot currently provides 1 trigger that can start a workflow and 2 actions a workflow can run. Use those building blocks to move information into the same workspace as the people, records, and next steps it affects.

How many Chatwoot triggers and actions are available?

Chatwoot currently lists 1 trigger and 2 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can Chatwoot connect to other apps through Coherence?

Yes. A workflow can combine supported Chatwoot triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Chatwoot?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

Ready to connect Chatwoot?

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Free plan · No credit card