Dust

Dust

Secure messaging and collaboration

Dust currently provides 7 actions a workflow can run. Use those building blocks to move information into the same workspace as the people, records, and next steps it affects.

Other7 actions

Actions

(7)

Create conversation

Create a new conversation with a specific Dust assistant

Get existing conversation

Get an existing conversation

Reply to conversation

Send reply to existing conversation

Add fragment to conversation

Create a new content fragment in a conversation. Content fragments are pieces of information that can be inserted in conversations and are passed as context to assistants to when they generate an answer.

Add or update document

Insert a new document to a Data Source (or update an existing one)

Upload file

Upload file to be used in conversation

Custom API Call

Make a custom API call to a specific endpoint

What can you automate with Dust and Coherence?

These recipes are generated from the triggers, actions, and categories currently available for this piece. Use them as starting points, then choose the exact fields, conditions, and records your workflow should update.

Act in Dust from a Coherence workflow

Use a change in Coherence to run a supported Dust action, so the next step follows the record instead of relying on someone to copy it.

Starts with

A Coherence record or workflow changes

Finishes with

Create conversation

Connect Dust to the wider customer workflow

Combine Dust with another integration and Coherence records to move information into the same workspace as the people, records, and next steps it affects.

Starts with

A Coherence workflow starts

Finishes with

Create conversation, then preserve the outcome in Coherence

How to connect Dust

The exact authentication fields depend on Dust. The workflow structure stays straightforward:

1

Connect the account

Authorize the Dust account and permissions the workflow needs.

2

Choose a supported step

Select one of the current triggers or actions listed above and map its fields.

3

Test with a real record

Run a small test, inspect the result in both systems, and only then enable the workflow.

Related integrations for the same workflow

Explore apps that share a category with Dust or provide a complementary trigger or action.

Dust integration questions

What can I automate with the Dust integration?

Dust currently provides 7 actions a workflow can run. Use those building blocks to move information into the same workspace as the people, records, and next steps it affects.

How many Dust triggers and actions are available?

Dust currently lists 0 triggers and 7 actions in the integration catalog. The supported list is refreshed from the pieces available in Coherence, so review the capability names on this page before building a workflow.

Can Dust connect to other apps through Coherence?

Yes. A workflow can combine supported Dust triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Dust?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

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