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Integrations · Communication

Connect Kapso to Coherence.

Send and receive WhatsApp messages, media, templates, and more using the Kapso WhatsApp API. 2 triggers can start a workflow, and 15 actions can run inside one.

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New Message ReceivedCreate a Coherence record
A Coherence record changesSend Text Message
Message Status UpdateUpdate a Coherence record
A Coherence workflow runsSend Button Message

TRIGGERS AND ACTIONS

Everything Kapso can do in a workflow.

Triggers start a workflow when something happens in Kapso. Actions are the steps a workflow can run there.

Triggers · 2New Message ReceivedMessage Status Update
Actions · 15Send Text MessageSend Button MessageSend List MessageSend ImageSend VideoSend AudioSend DocumentSend StickerSend LocationRequest User LocationSend ContactSend ReactionMark Message as ReadSend Template MessageCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with Kapso.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Bring Kapso activity into CoherenceStart from a supported Kapso event, then create or update the appropriate CRM, project, or custom record with the source context preserved.
Starts with · New Message Received
or Message Status UpdateFinishes with · Create or update a Coherence record
Act in Kapso from a Coherence workflowUse a change in Coherence to run a supported Kapso action, so the next step follows the record instead of relying on someone to copy it.
Starts with · A Coherence record or workflow changesFinishes with · Send Text Message
or Send Button Message
Connect Kapso to the wider customer workflowCombine Kapso with another integration and Coherence records to route important conversations into accountable work without copying context by hand.
Starts with · New Message Received
or Message Status UpdateFinishes with · Send Text Message, then preserve the outcome in Coherence
or Send Button Message

SET UP

How to connect Kapso.

The exact authentication fields depend on Kapso. The workflow structure stays straightforward.

1Connect the accountAuthorize the Kapso account and permissions the workflow needs.
2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.
3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

RELATED

Apps for the same workflow.

Apps that share a category with Kapso or provide a complementary trigger or action.

QUESTIONS

Kapso integration questions.

What can I automate with the Kapso integration?

Kapso currently provides 2 triggers that can start a workflow and 15 actions a workflow can run. Use those building blocks to route important conversations into accountable work without copying context by hand.

How many Kapso triggers and actions are available?

Kapso currently lists 2 triggers and 15 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can Kapso connect to other apps through Coherence?

Yes. A workflow can combine supported Kapso triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Kapso?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

Ready to connect Kapso?

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