Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · Communication

Connect KrispCall to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

KrispCall is a cloud telephony system for modern businesses, offering advanced features for high-growth startups and modern enterprises. 5 triggers can start a workflow, and 4 actions can run inside one.

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New VoicemailCreate a Coherence record

A Coherence record changes

Add Contact

New MMS/SMSUpdate a Coherence record

A Coherence workflow runs

Delete Contacts

TRIGGERS AND ACTIONS

Everything KrispCall can do in a workflow.

Triggers start a workflow when something happens in KrispCall. Actions are the steps a workflow can run there.

Triggers · 5New VoicemailNew MMS/SMSNew ContactNew Call LogOutbound MMS/SMS

Actions · 4Add ContactDelete ContactsSend SMSSend MMS

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with KrispCall.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Bring KrispCall activity into CoherenceStart from a supported KrispCall event, then create or update the appropriate CRM, project, or custom record with the source context preserved.

Starts with · New Voicemail
or New MMS/SMSFinishes with · Create or update a Coherence record

Act in KrispCall from a Coherence workflowUse a change in Coherence to run a supported KrispCall action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changes

Finishes with · Add Contact
or Delete Contacts

Connect KrispCall to the wider customer workflowCombine KrispCall with another integration and Coherence records to route important conversations into accountable work without copying context by hand.

Starts with · New Voicemail
or New MMS/SMS

Finishes with · Add Contact, then preserve the outcome in Coherence
or Delete Contacts

SET UP

How to connect KrispCall.

The exact authentication fields depend on KrispCall. The workflow structure stays straightforward.

1Connect the accountAuthorize the KrispCall account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with KrispCall or provide a complementary trigger or action.

AidbaseCustomer Support · Communication8 triggers · 7 actions

AircallProductivity · Communication5 triggers · 8 actions

BlueskyCommunication4 triggers · 5 actions

ClickFunnelsCommunication · Marketing8 triggers · 7 actions

ClickSend SMSCommunication1 trigger · 10 actions

DiscordCommunication2 triggers · 16 actions

QUESTIONS

KrispCall integration questions.

What can I automate with the KrispCall integration?

KrispCall currently provides 5 triggers that can start a workflow and 4 actions a workflow can run. Use those building blocks to route important conversations into accountable work without copying context by hand.

How many KrispCall triggers and actions are available?

KrispCall currently lists 5 triggers and 4 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can KrispCall connect to other apps through Coherence?

Yes. A workflow can combine supported KrispCall triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect KrispCall?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

Ready to connect KrispCall?

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