Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · Other

Connect Microsoft 365 People to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

Manage contacts in Microsoft 365 People. 1 trigger can start a workflow, and 7 actions can run inside one.

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New or Updated ContactCreate a Coherence record

A Coherence record changes

Create a Contact

A Coherence workflow runs

Delete a Contact

TRIGGERS AND ACTIONS

Everything Microsoft 365 People can do in a workflow.

Triggers start a workflow when something happens in Microsoft 365 People. Actions are the steps a workflow can run there.

Triggers · 1New or Updated Contact

Actions · 7Create a ContactDelete a ContactUpdate a ContactCreate a Contact FolderGet a Contact FolderSearch ContactsCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with Microsoft 365 People.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Bring Microsoft 365 People activity into CoherenceStart from a supported Microsoft 365 People event, then create or update the appropriate CRM, project, or custom record with the source context preserved.

Starts with · New or Updated ContactFinishes with · Create or update a Coherence record

Act in Microsoft 365 People from a Coherence workflowUse a change in Coherence to run a supported Microsoft 365 People action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changes

Finishes with · Create a Contact
or Delete a Contact

Connect Microsoft 365 People to the wider customer workflowCombine Microsoft 365 People with another integration and Coherence records to move information into the same workspace as the people, records, and next steps it affects.

Starts with · New or Updated Contact

Finishes with · Create a Contact, then preserve the outcome in Coherence
or Delete a Contact

SET UP

How to connect Microsoft 365 People.

The exact authentication fields depend on Microsoft 365 People. The workflow structure stays straightforward.

1Connect the accountAuthorize the Microsoft 365 People account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with Microsoft 365 People or provide a complementary trigger or action.

AMPECOOther1 trigger · 377 actions

BigCommerceOther11 triggers · 16 actions

Capsule CRMOther4 triggers · 10 actions

Checkout.comOther2 triggers · 7 actions

CircleOther2 triggers · 7 actions

ClockifyOther3 triggers · 8 actions

QUESTIONS

Microsoft 365 People integration questions.

What can I automate with the Microsoft 365 People integration?

Microsoft 365 People currently provides 1 trigger that can start a workflow and 7 actions a workflow can run. Use those building blocks to move information into the same workspace as the people, records, and next steps it affects.

How many Microsoft 365 People triggers and actions are available?

Microsoft 365 People currently lists 1 trigger and 7 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can Microsoft 365 People connect to other apps through Coherence?

Yes. A workflow can combine supported Microsoft 365 People triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Microsoft 365 People?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

Ready to connect Microsoft 365 People?

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