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Connect Respond.io to Coherence.

. 7 triggers can start a workflow, and 9 actions can run inside one.

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Contact Tag UpdatedCreate a Coherence record
A Coherence record changesAdd Comment to Conversation
Contact UpdatedUpdate a Coherence record
A Coherence workflow runsAdd Tag to Contact

TRIGGERS AND ACTIONS

Everything Respond.io can do in a workflow.

Triggers start a workflow when something happens in Respond.io. Actions are the steps a workflow can run there.

Triggers · 7Contact Tag UpdatedContact UpdatedConversation ClosedConversation OpenedNew ContactNew Incoming MessageNew Outgoing Message
Actions · 9Add Comment to ConversationAdd Tag to ContactAssign or Unassign ConversationCreate ContactCreate or Update ContactDelete ContactFind ContactOpen ConversationCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with Respond.io.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Bring Respond.io activity into CoherenceStart from a supported Respond.io event, then create or update the appropriate CRM, project, or custom record with the source context preserved.
Starts with · Contact Tag Updated
or Contact UpdatedFinishes with · Create or update a Coherence record
Act in Respond.io from a Coherence workflowUse a change in Coherence to run a supported Respond.io action, so the next step follows the record instead of relying on someone to copy it.
Starts with · A Coherence record or workflow changesFinishes with · Add Comment to Conversation
or Add Tag to Contact
Connect Respond.io to the wider customer workflowCombine Respond.io with another integration and Coherence records to move information into the same workspace as the people, records, and next steps it affects.
Starts with · Contact Tag Updated
or Contact UpdatedFinishes with · Add Comment to Conversation, then preserve the outcome in Coherence
or Add Tag to Contact

SET UP

How to connect Respond.io.

The exact authentication fields depend on Respond.io. The workflow structure stays straightforward.

1Connect the accountAuthorize the Respond.io account and permissions the workflow needs.
2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.
3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

RELATED

Apps for the same workflow.

Apps that share a category with Respond.io or provide a complementary trigger or action.

QUESTIONS

Respond.io integration questions.

What can I automate with the Respond.io integration?

Respond.io currently provides 7 triggers that can start a workflow and 9 actions a workflow can run. Use those building blocks to move information into the same workspace as the people, records, and next steps it affects.

How many Respond.io triggers and actions are available?

Respond.io currently lists 7 triggers and 9 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can Respond.io connect to other apps through Coherence?

Yes. A workflow can combine supported Respond.io triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Respond.io?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

Ready to connect Respond.io?

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