Enterprise IT service management platform for incident, change, and service request management
ServiceNow currently provides 2 triggers that can start a workflow and 6 actions a workflow can run. Use those building blocks to turn activity in one tool into an owned next step in the shared workspace.
New Record
Triggers when a new record is created in a table
Updated Record
Triggers when a record is updated in a table
Create Record
Create a new record in a specified table
Update Record
Update an existing record in a specified table
Get Record
Retrieve a specific record by its ID
Find Records
Search for records in a table using a query
Attach File to Record
Upload and attach a file to a record
Find File
List or download file attachments from a record
These recipes are generated from the triggers, actions, and categories currently available for this piece. Use them as starting points, then choose the exact fields, conditions, and records your workflow should update.
Start from a supported ServiceNow event, then create or update the appropriate CRM, project, or custom record with the source context preserved.
Starts with
New Record
Finishes with
Create or update a Coherence record
Use a change in Coherence to run a supported ServiceNow action, so the next step follows the record instead of relying on someone to copy it.
Starts with
A Coherence record or workflow changes
Finishes with
Create Record
Combine ServiceNow with another integration and Coherence records to turn activity in one tool into an owned next step in the shared workspace.
Starts with
New Record
Finishes with
Create Record, then preserve the outcome in Coherence
The exact authentication fields depend on ServiceNow. The workflow structure stays straightforward:
Authorize the ServiceNow account and permissions the workflow needs.
Select one of the current triggers or actions listed above and map its fields.
Run a small test, inspect the result in both systems, and only then enable the workflow.
Explore apps that share a category with ServiceNow or provide a complementary trigger or action.
ServiceNow currently provides 2 triggers that can start a workflow and 6 actions a workflow can run. Use those building blocks to turn activity in one tool into an owned next step in the shared workspace.
ServiceNow currently lists 2 triggers and 6 actions in the integration catalog. The supported list is refreshed from the pieces available in Coherence, so review the capability names on this page before building a workflow.
Yes. A workflow can combine supported ServiceNow triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.
The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.
Start automating in minutes. No credit card required.
