Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · Communication

Connect Slack to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

Channel-based messaging platform. 13 triggers can start a workflow, and 26 actions can run inside one.

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New Public Message Posted AnywhereCreate a Coherence record

A Coherence record changesAdd Reaction to Message

New Message Posted to ChannelUpdate a Coherence record

A Coherence workflow runsSend Message To A User

TRIGGERS AND ACTIONS

Everything Slack can do in a workflow.

Triggers start a workflow when something happens in Slack. Actions are the steps a workflow can run there.

Triggers · 13New Public Message Posted AnywhereNew Message Posted to ChannelNew Direct MessageNew Mention in ChannelNew Mention in Direct MessageNew ReactionChannel createdNew Command in ChannelNew Command in Direct MessageNew UserNew Saved MessageNew Team Custom EmojiNew Modal Interaction

Actions · 26Add Reaction to MessageSend Message To A UserSend Message To A ChannelRequest Approval from A UserRequest Approval in a ChannelRequest Action from A UserRequest Action in A ChannelUpload fileGet FileSearch messagesFind User by EmailFind User by HandleFind User by IDList usersUpdate messageDelete MessageCreate ChannelUpdate ProfileGet channel historySet User StatusMarkdown to Slack formatRetrieve Thread MessagesSet Channel TopicGet Message by TimestampInvite User to ChannelCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with Slack.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Bring Slack activity into CoherenceStart from a supported Slack event, then create or update the appropriate CRM, project, or custom record with the source context preserved.

Starts with · New Public Message Posted Anywhere
or New Message Posted to ChannelFinishes with · Create or update a Coherence record

Act in Slack from a Coherence workflowUse a change in Coherence to run a supported Slack action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changesFinishes with · Add Reaction to Message
or Send Message To A User

Connect Slack to the wider customer workflowCombine Slack with another integration and Coherence records to route important conversations into accountable work without copying context by hand.

Starts with · New Public Message Posted Anywhere
or New Message Posted to ChannelFinishes with · Add Reaction to Message, then preserve the outcome in Coherence
or Send Message To A User

SET UP

How to connect Slack.

The exact authentication fields depend on Slack. The workflow structure stays straightforward.

1Connect the accountAuthorize the Slack account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with Slack or provide a complementary trigger or action.

AidbaseCustomer Support · Communication8 triggers · 7 actions

AircallProductivity · Communication5 triggers · 8 actions

BlueskyCommunication4 triggers · 5 actions

ClickFunnelsCommunication · Marketing8 triggers · 7 actions

ClickSend SMSCommunication1 trigger · 10 actions

DiscordCommunication2 triggers · 16 actions

QUESTIONS

Slack integration questions.

What can I automate with the Slack integration?

Slack currently provides 13 triggers that can start a workflow and 26 actions a workflow can run. Use those building blocks to route important conversations into accountable work without copying context by hand.

How many Slack triggers and actions are available?

Slack currently lists 13 triggers and 26 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can Slack connect to other apps through Coherence?

Yes. A workflow can combine supported Slack triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Slack?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

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