Cloud communications platform for building SMS, Voice & Messaging applications
Twilio currently provides 5 triggers that can start a workflow and 6 actions a workflow can run. Use those building blocks to route important conversations into accountable work without copying context by hand.
New Incoming SMS
Triggers when a new SMS message is received
New Phone Number
Triggers when you add a new phone number to your account.
New Recording
Triggers when a new call recording is completed and available.
New Transcription
Triggers when a new call recording transcription is completed.
New Call
Triggers when a call completes (incoming or outgoing).
Send SMS
Send a new SMS message
Phone Number Lookup
Lookup information about a phone number.
Call Phone
Call a number and say a message.
Get Message
Retrieves the details of a specific message.
Download Recording Media
Download the media file for a specific recording.
Custom API Call
Make a custom API call to a specific endpoint
These recipes are generated from the triggers, actions, and categories currently available for this piece. Use them as starting points, then choose the exact fields, conditions, and records your workflow should update.
Start from a supported Twilio event, then create or update the appropriate CRM, project, or custom record with the source context preserved.
Starts with
New Incoming SMS
Finishes with
Create or update a Coherence record
Use a change in Coherence to run a supported Twilio action, so the next step follows the record instead of relying on someone to copy it.
Starts with
A Coherence record or workflow changes
Finishes with
Send SMS
Combine Twilio with another integration and Coherence records to route important conversations into accountable work without copying context by hand.
Starts with
New Incoming SMS
Finishes with
Send SMS, then preserve the outcome in Coherence
The exact authentication fields depend on Twilio. The workflow structure stays straightforward:
Authorize the Twilio account and permissions the workflow needs.
Select one of the current triggers or actions listed above and map its fields.
Run a small test, inspect the result in both systems, and only then enable the workflow.
Explore apps that share a category with Twilio or provide a complementary trigger or action.
Twilio currently provides 5 triggers that can start a workflow and 6 actions a workflow can run. Use those building blocks to route important conversations into accountable work without copying context by hand.
Twilio currently lists 5 triggers and 6 actions in the integration catalog. The supported list is refreshed from the pieces available in Coherence, so review the capability names on this page before building a workflow.
Yes. A workflow can combine supported Twilio triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.
The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.
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