Manage your WhatsApp business account
WhatsApp Business currently provides 3 actions a workflow can run. Use those building blocks to move information into the same workspace as the people, records, and next steps it affects.
Send Message
Send a text message through WhatsApp
Send Media
Send a media message through WhatsApp
Send Template Message
Sends a template message.
These recipes are generated from the triggers, actions, and categories currently available for this piece. Use them as starting points, then choose the exact fields, conditions, and records your workflow should update.
Use a change in Coherence to run a supported WhatsApp Business action, so the next step follows the record instead of relying on someone to copy it.
Starts with
A Coherence record or workflow changes
Finishes with
Send Message
Combine WhatsApp Business with another integration and Coherence records to move information into the same workspace as the people, records, and next steps it affects.
Starts with
A Coherence workflow starts
Finishes with
Send Message, then preserve the outcome in Coherence
The exact authentication fields depend on WhatsApp Business. The workflow structure stays straightforward:
Authorize the WhatsApp Business account and permissions the workflow needs.
Select one of the current triggers or actions listed above and map its fields.
Run a small test, inspect the result in both systems, and only then enable the workflow.
Explore apps that share a category with WhatsApp Business or provide a complementary trigger or action.
WhatsApp Business currently provides 3 actions a workflow can run. Use those building blocks to move information into the same workspace as the people, records, and next steps it affects.
WhatsApp Business currently lists 0 triggers and 3 actions in the integration catalog. The supported list is refreshed from the pieces available in Coherence, so review the capability names on this page before building a workflow.
Yes. A workflow can combine supported WhatsApp Business triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.
The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.
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