Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · Productivity · Communication

Connect Microsoft Teams to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

. 4 triggers can start a workflow, and 14 actions can run inside one.

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New Channel MessageCreate a Coherence record

A Coherence record changes

Create Channel

New ChannelUpdate a Coherence record

A Coherence workflow runs

Send Channel Message

TRIGGERS AND ACTIONS

Everything Microsoft Teams can do in a workflow.

Triggers start a workflow when something happens in Microsoft Teams. Actions are the steps a workflow can run there.

Triggers · 4New Channel MessageNew ChannelNew ChatNew Chat Message

Actions · 14Create ChannelSend Channel MessageSend Chat MessageReply to Channel MessageCreate Chat & Send MessageCreate Private ChannelGet Chat MessageDelete Chat MessageGet Channel MessageFind ChannelFind Team MemberRequest Approval in ChannelRequest Approval from a UserCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with Microsoft Teams.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Bring Microsoft Teams activity into CoherenceStart from a supported Microsoft Teams event, then create or update the appropriate CRM, project, or custom record with the source context preserved.

Starts with · New Channel Message
or New ChannelFinishes with · Create or update a Coherence record

Act in Microsoft Teams from a Coherence workflowUse a change in Coherence to run a supported Microsoft Teams action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changes

Finishes with · Create Channel
or Send Channel Message

Connect Microsoft Teams to the wider customer workflowCombine Microsoft Teams with another integration and Coherence records to turn activity in one tool into an owned next step in the shared workspace.

Starts with · New Channel Message
or New Channel

Finishes with · Create Channel, then preserve the outcome in Coherence
or Send Channel Message

SET UP

How to connect Microsoft Teams.

The exact authentication fields depend on Microsoft Teams. The workflow structure stays straightforward.

1Connect the accountAuthorize the Microsoft Teams account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with Microsoft Teams or provide a complementary trigger or action.

AircallProductivity · Communication5 triggers · 8 actions GmailCommunication · Productivity4 triggers · 7 actions

Retell AIProductivity · Communication1 trigger · 7 actions

MailerooMarketing · Productivity · Communication0 triggers · 3 actions

EmailitCommunication · Productivity0 triggers · 2 actions

Acuity SchedulingProductivity · CRM2 triggers · 8 actions

QUESTIONS

Microsoft Teams integration questions.

What can I automate with the Microsoft Teams integration?

Microsoft Teams currently provides 4 triggers that can start a workflow and 14 actions a workflow can run. Use those building blocks to turn activity in one tool into an owned next step in the shared workspace.

How many Microsoft Teams triggers and actions are available?

Microsoft Teams currently lists 4 triggers and 14 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can Microsoft Teams connect to other apps through Coherence?

Yes. A workflow can combine supported Microsoft Teams triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Microsoft Teams?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

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