Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · Productivity · Communication

Connect Retell AI to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

. 1 trigger can start a workflow, and 7 actions can run inside one.

Start free All integrations

New CallCreate a Coherence record

A Coherence record changes

Make Phone Call

A Coherence workflow runs

Create Phone Number

TRIGGERS AND ACTIONS

Everything Retell AI can do in a workflow.

Triggers start a workflow when something happens in Retell AI. Actions are the steps a workflow can run there.

Triggers · 1New Call

Actions · 7Make Phone CallCreate Phone NumberGet CallGet Phone NumberGet VoiceGet AgentCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with Retell AI.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Bring Retell AI activity into CoherenceStart from a supported Retell AI event, then create or update the appropriate CRM, project, or custom record with the source context preserved.

Starts with · New CallFinishes with · Create or update a Coherence record

Act in Retell AI from a Coherence workflowUse a change in Coherence to run a supported Retell AI action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changes

Finishes with · Make Phone Call
or Create Phone Number

Connect Retell AI to the wider customer workflowCombine Retell AI with another integration and Coherence records to turn activity in one tool into an owned next step in the shared workspace.

Starts with · New Call

Finishes with · Make Phone Call, then preserve the outcome in Coherence
or Create Phone Number

SET UP

How to connect Retell AI.

The exact authentication fields depend on Retell AI. The workflow structure stays straightforward.

1Connect the accountAuthorize the Retell AI account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with Retell AI or provide a complementary trigger or action.

AircallProductivity · Communication5 triggers · 8 actions GmailCommunication · Productivity4 triggers · 7 actions

Microsoft TeamsProductivity · Communication4 triggers · 14 actions

MailerooMarketing · Productivity · Communication0 triggers · 3 actions

EmailitCommunication · Productivity0 triggers · 2 actions

Acuity SchedulingProductivity · CRM2 triggers · 8 actions

QUESTIONS

Retell AI integration questions.

What can I automate with the Retell AI integration?

Retell AI currently provides 1 trigger that can start a workflow and 7 actions a workflow can run. Use those building blocks to turn activity in one tool into an owned next step in the shared workspace.

How many Retell AI triggers and actions are available?

Retell AI currently lists 1 trigger and 7 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can Retell AI connect to other apps through Coherence?

Yes. A workflow can combine supported Retell AI triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Retell AI?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

Ready to connect Retell AI?

Start free

Free plan · No credit card