Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · Customer Support

Connect Bonjoro to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

Send personal video messages to delight customers. 2 actions can run inside a Coherence workflow.

Start free All integrations

A Coherence record changes

Create a Greet

TRIGGERS AND ACTIONS

Everything Bonjoro can do in a workflow.

Actions are the steps a workflow can run in Bonjoro. Start the workflow from a Coherence record or another app.

Actions · 2Create a GreetCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with Bonjoro.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Act in Bonjoro from a Coherence workflowUse a change in Coherence to run a supported Bonjoro action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changes

Finishes with · Create a Greet

Connect Bonjoro to the wider customer workflowCombine Bonjoro with another integration and Coherence records to connect support activity to the full account history and the next internal action.

Starts with · A Coherence workflow starts

Finishes with · Create a Greet, then preserve the outcome in Coherence

SET UP

How to connect Bonjoro.

The exact authentication fields depend on Bonjoro. The workflow structure stays straightforward.

1Connect the accountAuthorize the Bonjoro account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with Bonjoro or provide a complementary trigger or action.

AidbaseCustomer Support · Communication8 triggers · 7 actions

CrispCustomer Support2 triggers · 7 actions

FreshserviceCustomer Support4 triggers · 5 actions

FrontCustomer Support5 triggers · 21 actions Help ScoutCustomer Support4 triggers · 9 actions IntercomCustomer Support20 triggers · 22 actions

QUESTIONS

Bonjoro integration questions.

What can I automate with the Bonjoro integration?

Bonjoro currently provides 2 actions a workflow can run. Use those building blocks to connect support activity to the full account history and the next internal action.

How many Bonjoro triggers and actions are available?

Bonjoro currently lists 0 triggers and 2 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can Bonjoro connect to other apps through Coherence?

Yes. A workflow can combine supported Bonjoro triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Bonjoro?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

Ready to connect Bonjoro?

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Free plan · No credit card