Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · Customer Support

Connect Crisp to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

. 2 triggers can start a workflow, and 7 actions can run inside one.

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New Contact CreatedCreate a Coherence record

A Coherence record changes

Add Note to Conversation

New Conversation CreatedUpdate a Coherence record

A Coherence workflow runs

Create Conversation

TRIGGERS AND ACTIONS

Everything Crisp can do in a workflow.

Triggers start a workflow when something happens in Crisp. Actions are the steps a workflow can run there.

Triggers · 2New Contact CreatedNew Conversation Created

Actions · 7Add Note to ConversationCreate ConversationCreate/Update ContactChange Conversation StateFind ConversationFind User ProfileCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with Crisp.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Bring Crisp activity into CoherenceStart from a supported Crisp event, then create or update the appropriate CRM, project, or custom record with the source context preserved.

Starts with · New Contact Created
or New Conversation CreatedFinishes with · Create or update a Coherence record

Act in Crisp from a Coherence workflowUse a change in Coherence to run a supported Crisp action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changes

Finishes with · Add Note to Conversation
or Create Conversation

Connect Crisp to the wider customer workflowCombine Crisp with another integration and Coherence records to connect support activity to the full account history and the next internal action.

Starts with · New Contact Created
or New Conversation Created

Finishes with · Add Note to Conversation, then preserve the outcome in Coherence
or Create Conversation

SET UP

How to connect Crisp.

The exact authentication fields depend on Crisp. The workflow structure stays straightforward.

1Connect the accountAuthorize the Crisp account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with Crisp or provide a complementary trigger or action.

AidbaseCustomer Support · Communication8 triggers · 7 actions

FreshserviceCustomer Support4 triggers · 5 actions

FrontCustomer Support5 triggers · 21 actions Help ScoutCustomer Support4 triggers · 9 actions IntercomCustomer Support20 triggers · 22 actions ZendeskCustomer Support8 triggers · 13 actions

QUESTIONS

Crisp integration questions.

What can I automate with the Crisp integration?

Crisp currently provides 2 triggers that can start a workflow and 7 actions a workflow can run. Use those building blocks to connect support activity to the full account history and the next internal action.

How many Crisp triggers and actions are available?

Crisp currently lists 2 triggers and 7 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can Crisp connect to other apps through Coherence?

Yes. A workflow can combine supported Crisp triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Crisp?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

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