Freshservice
IT service management software for ticketing, asset management, and IT operations.
Triggers
(4)New Ticket
Triggers when a new ticket is created in Freshservice.
Updated Ticket
Triggers when an existing ticket is updated in Freshservice.
New Requester
Triggers when a new requester (user) is created in Freshservice.
Updated Requester
Triggers when an existing requester is updated in Freshservice.
Actions
(5)Create Ticket
Creates a new ticket in Freshservice.
Add Note to Ticket
Adds a private or public note to an existing ticket.
Create Requester
Creates a new requester (end user) in Freshservice.
Request Ticket Approval
Requests approval for a ticket from a specified agent.
Custom API Call
Make a custom API call to a specific endpoint
Example automation
Trigger
Event received
from Freshservice
Action
Create Module Record
in Coherence
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