COHERENCE
Freshservice
IT service management software for ticketing, asset management, and IT operations.
Freshservice currently provides 4 triggers that can start a workflow and 5 actions a workflow can run. Use those building blocks to connect support activity to the full account history and the next internal action.
Triggers
(4)New Ticket
Triggers when a new ticket is created in Freshservice.
Updated Ticket
Triggers when an existing ticket is updated in Freshservice.
New Requester
Triggers when a new requester (user) is created in Freshservice.
Updated Requester
Triggers when an existing requester is updated in Freshservice.
Actions
(5)Create Ticket
Creates a new ticket in Freshservice.
Add Note to Ticket
Adds a private or public note to an existing ticket.
Create Requester
Creates a new requester (end user) in Freshservice.
Request Ticket Approval
Requests approval for a ticket from a specified agent.
Custom API Call
Make a custom API call to a specific endpoint
What can you automate with Freshservice and Coherence?
These recipes are generated from the triggers, actions, and categories currently available for this piece. Use them as starting points, then choose the exact fields, conditions, and records your workflow should update.
Bring Freshservice activity into Coherence
Start from a supported Freshservice event, then create or update the appropriate CRM, project, or custom record with the source context preserved.
Starts with
New Ticket
Finishes with
Create or update a Coherence record
Act in Freshservice from a Coherence workflow
Use a change in Coherence to run a supported Freshservice action, so the next step follows the record instead of relying on someone to copy it.
Starts with
A Coherence record or workflow changes
Finishes with
Create Ticket
Connect Freshservice to the wider customer workflow
Combine Freshservice with another integration and Coherence records to connect support activity to the full account history and the next internal action.
Starts with
New Ticket
Finishes with
Create Ticket, then preserve the outcome in Coherence
How to connect Freshservice
The exact authentication fields depend on Freshservice. The workflow structure stays straightforward:
Connect the account
Authorize the Freshservice account and permissions the workflow needs.
Choose a supported step
Select one of the current triggers or actions listed above and map its fields.
Test with a real record
Run a small test, inspect the result in both systems, and only then enable the workflow.
Related integrations for the same workflow
Explore apps that share a category with Freshservice or provide a complementary trigger or action.
Freshservice integration questions
What can I automate with the Freshservice integration?
Freshservice currently provides 4 triggers that can start a workflow and 5 actions a workflow can run. Use those building blocks to connect support activity to the full account history and the next internal action.
How many Freshservice triggers and actions are available?
Freshservice currently lists 4 triggers and 5 actions in the integration catalog. The supported list is refreshed from the pieces available in Coherence, so review the capability names on this page before building a workflow.
Can Freshservice connect to other apps through Coherence?
Yes. A workflow can combine supported Freshservice triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.
Do I need to write code to connect Freshservice?
The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.
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