Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · Customer Support

Connect Intercom to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

Customer messaging platform for sales, marketing, and support. 20 triggers can start a workflow, and 22 actions can run inside one.

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Contact RepliedCreate a Coherence record

A Coherence record changesAdd Note

Lead Added EmailUpdate a Coherence record

A Coherence workflow runsAdd note to conversation

TRIGGERS AND ACTIONS

Everything Intercom can do in a workflow.

Triggers start a workflow when something happens in Intercom. Actions are the steps a workflow can run there.

Triggers · 20Contact RepliedLead Added EmailLead Converted To UserConversation ClosedConversation assigned to any Intercom adminConversation snoozedConversation unsnoozedNew CompanyNew ConversationConversation was ratedNew LeadNew TicketNew UserTag added to a conversation partTag Added to LeadTag Added to UserUpdated ContactReply from a user or leadReply from an Intercom adminNote added to conversation

Actions · 22Add NoteAdd note to conversationAdd/Remove Tag on ContactAdd/Remove Tag on CompanyAdd/Remove Tag on ConversationAssign conversation to an admin or a teamCreate ArticleCreate ConversationCreate TicketCreate UserCreate or Update LeadCreate/Update UserReply to conversationSend MessageUpdate TicketFind CompanyFind ConversationFind LeadFind UserList TagsRetrieve a ConversationCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with Intercom.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Bring Intercom activity into CoherenceStart from a supported Intercom event, then create or update the appropriate CRM, project, or custom record with the source context preserved.

Starts with · Contact Replied
or Lead Added EmailFinishes with · Create or update a Coherence record

Act in Intercom from a Coherence workflowUse a change in Coherence to run a supported Intercom action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changesFinishes with · Add Note
or Add note to conversation

Connect Intercom to the wider customer workflowCombine Intercom with another integration and Coherence records to connect support activity to the full account history and the next internal action.

Starts with · Contact Replied
or Lead Added EmailFinishes with · Add Note, then preserve the outcome in Coherence
or Add note to conversation

SET UP

How to connect Intercom.

The exact authentication fields depend on Intercom. The workflow structure stays straightforward.

1Connect the accountAuthorize the Intercom account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with Intercom or provide a complementary trigger or action.

AidbaseCustomer Support · Communication8 triggers · 7 actions

CrispCustomer Support2 triggers · 7 actions

FreshserviceCustomer Support4 triggers · 5 actions

FrontCustomer Support5 triggers · 21 actions Help ScoutCustomer Support4 triggers · 9 actions ZendeskCustomer Support8 triggers · 13 actions

QUESTIONS

Intercom integration questions.

What can I automate with the Intercom integration?

Intercom currently provides 20 triggers that can start a workflow and 22 actions a workflow can run. Use those building blocks to connect support activity to the full account history and the next internal action.

How many Intercom triggers and actions are available?

Intercom currently lists 20 triggers and 22 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can Intercom connect to other apps through Coherence?

Yes. A workflow can combine supported Intercom triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Intercom?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

Ready to connect Intercom?

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