Customer messaging platform for sales, marketing, and support
Intercom currently provides 20 triggers that can start a workflow and 22 actions a workflow can run. Use those building blocks to connect support activity to the full account history and the next internal action.
Contact Replied
Triggers when a contact replies to a Conversation in Intercom.
Lead Added Email
Triggers when a lead enters an email address.
Lead Converted To User
Triggers when a lead is converted to a user.
Conversation Closed
Triggers when a conversation is closed.
Conversation assigned to any Intercom admin
Triggers when a conversation is assigned to an admin
Conversation snoozed
Triggers when a conversation is snoozed
Conversation unsnoozed
Triggers when a conversation is unsnoozed
New Company
Triggers when a new company is created.
New Conversation
Triggers when a conversation is created by a user or lead (not an admin).
Conversation was rated
Triggers when a conversation is rated
New Lead
Triggers when a new lead is created.
New Ticket
Triggers when a new ticket is created.
New User
Triggers when a new user is created.
Tag added to a conversation part
Triggers when a conversation part is tagged.
Tag Added to Lead
Triggers when a tag is added to a lead.
Tag Added to User
Triggers when a tag is added to a user.
Updated Contact
Triggers when a contact is updated.
Reply from a user or lead
Triggers when a reply is received from a user or lead (not an admin)
Reply from an Intercom admin
Triggers when a reply is received from an Intercom admin (not a user or lead)
Note added to conversation
Triggers when a note is added to a conversation
Add Note
Add a note to a user
Add note to conversation
Add a note (for other admins) to an existing conversation
Add/Remove Tag on Contact
Attach or remove a tag from a specific contact.
Add/Remove Tag on Company
Attach or remove a tag from a specific company.
Add/Remove Tag on Conversation
Attach or remove a tag from a specific conversation.
Assign conversation to an admin or a team
(Re)assign conversation to a specific admin or team.
Create Article
Creates a new article in your Help Center.
Create Conversation
Creates a new conversation from a contact.
Create Ticket
Creates a new ticket.
Create User
Creates a new user.
Create or Update Lead
Create or update an Intercom lead.If an ID is provided, the lead will be updated.
Create/Update User
Update a user within intercom given an email address.
Reply to conversation
Reply (as an admin) to a conversation with a contact
Send Message
Send a message to a contact (only allowed by admins)
Update Ticket
Updates an existing ticket.
Find Company
Finds an existing company.
Find Conversation
Searches for conversations using various criteria
Find Lead
Finds an existing lead.
Find User
Finds an existing user.
List Tags
List all tags.
Retrieve a Conversation
Retrieves a specific conversation by ID.
Custom API Call
Make a custom API call to a specific endpoint
These recipes are generated from the triggers, actions, and categories currently available for this piece. Use them as starting points, then choose the exact fields, conditions, and records your workflow should update.
Start from a supported Intercom event, then create or update the appropriate CRM, project, or custom record with the source context preserved.
Starts with
Contact Replied
Finishes with
Create or update a Coherence record
Use a change in Coherence to run a supported Intercom action, so the next step follows the record instead of relying on someone to copy it.
Starts with
A Coherence record or workflow changes
Finishes with
Add Note
Combine Intercom with another integration and Coherence records to connect support activity to the full account history and the next internal action.
Starts with
Contact Replied
Finishes with
Add Note, then preserve the outcome in Coherence
The exact authentication fields depend on Intercom. The workflow structure stays straightforward:
Authorize the Intercom account and permissions the workflow needs.
Select one of the current triggers or actions listed above and map its fields.
Run a small test, inspect the result in both systems, and only then enable the workflow.
Explore apps that share a category with Intercom or provide a complementary trigger or action.
Intercom currently provides 20 triggers that can start a workflow and 22 actions a workflow can run. Use those building blocks to connect support activity to the full account history and the next internal action.
Intercom currently lists 20 triggers and 22 actions in the integration catalog. The supported list is refreshed from the pieces available in Coherence, so review the capability names on this page before building a workflow.
Yes. A workflow can combine supported Intercom triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.
The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.
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