Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · Customer Support

Connect Zendesk to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

Customer service software and support ticket system. 8 triggers can start a workflow, and 13 actions can run inside one.

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New ticket in viewCreate a Coherence record

A Coherence record changesCreate Ticket

New TicketUpdate a Coherence record

A Coherence workflow runsUpdate Ticket

TRIGGERS AND ACTIONS

Everything Zendesk can do in a workflow.

Triggers start a workflow when something happens in Zendesk. Actions are the steps a workflow can run there.

Triggers · 8New ticket in viewNew TicketUpdated TicketTag Added to TicketNew OrganizationNew UserNew Suspended TicketNew Action on Ticket

Actions · 13Create TicketUpdate TicketAdd Tag to TicketAdd Comment to TicketCreate OrganizationUpdate OrganizationCreate UserDelete UserFind Organization(s)Find Ticket(s)Find User(s)Update UserCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with Zendesk.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Bring Zendesk activity into CoherenceStart from a supported Zendesk event, then create or update the appropriate CRM, project, or custom record with the source context preserved.

Starts with · New ticket in view
or New TicketFinishes with · Create or update a Coherence record

Act in Zendesk from a Coherence workflowUse a change in Coherence to run a supported Zendesk action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changesFinishes with · Create Ticket
or Update Ticket

Connect Zendesk to the wider customer workflowCombine Zendesk with another integration and Coherence records to connect support activity to the full account history and the next internal action.

Starts with · New ticket in view
or New TicketFinishes with · Create Ticket, then preserve the outcome in Coherence
or Update Ticket

SET UP

How to connect Zendesk.

The exact authentication fields depend on Zendesk. The workflow structure stays straightforward.

1Connect the accountAuthorize the Zendesk account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with Zendesk or provide a complementary trigger or action.

AidbaseCustomer Support · Communication8 triggers · 7 actions

CrispCustomer Support2 triggers · 7 actions

FreshserviceCustomer Support4 triggers · 5 actions

FrontCustomer Support5 triggers · 21 actions Help ScoutCustomer Support4 triggers · 9 actions IntercomCustomer Support20 triggers · 22 actions

QUESTIONS

Zendesk integration questions.

What can I automate with the Zendesk integration?

Zendesk currently provides 8 triggers that can start a workflow and 13 actions a workflow can run. Use those building blocks to connect support activity to the full account history and the next internal action.

How many Zendesk triggers and actions are available?

Zendesk currently lists 8 triggers and 13 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can Zendesk connect to other apps through Coherence?

Yes. A workflow can combine supported Zendesk triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Zendesk?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

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