Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · Customer Support

Connect Freshdesk to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

Customer support software. 6 actions can run inside a Coherence workflow.

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A Coherence record changes

Get Tickets

A Coherence workflow runs

Get Contact from ID

TRIGGERS AND ACTIONS

Everything Freshdesk can do in a workflow.

Actions are the steps a workflow can run in Freshdesk. Start the workflow from a Coherence record or another app.

Actions · 6Get TicketsGet Contact from IDGet Ticket StatusGet Freshdesk ContactsGet All Tickets By StatusCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with Freshdesk.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Act in Freshdesk from a Coherence workflowUse a change in Coherence to run a supported Freshdesk action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changes

Finishes with · Get Tickets
or Get Contact from ID

Connect Freshdesk to the wider customer workflowCombine Freshdesk with another integration and Coherence records to connect support activity to the full account history and the next internal action.

Starts with · A Coherence workflow starts

Finishes with · Get Tickets, then preserve the outcome in Coherence
or Get Contact from ID

SET UP

How to connect Freshdesk.

The exact authentication fields depend on Freshdesk. The workflow structure stays straightforward.

1Connect the accountAuthorize the Freshdesk account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with Freshdesk or provide a complementary trigger or action.

AidbaseCustomer Support · Communication8 triggers · 7 actions

CrispCustomer Support2 triggers · 7 actions

FreshserviceCustomer Support4 triggers · 5 actions

FrontCustomer Support5 triggers · 21 actions Help ScoutCustomer Support4 triggers · 9 actions IntercomCustomer Support20 triggers · 22 actions

QUESTIONS

Freshdesk integration questions.

What can I automate with the Freshdesk integration?

Freshdesk currently provides 6 actions a workflow can run. Use those building blocks to connect support activity to the full account history and the next internal action.

How many Freshdesk triggers and actions are available?

Freshdesk currently lists 0 triggers and 6 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can Freshdesk connect to other apps through Coherence?

Yes. A workflow can combine supported Freshdesk triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Freshdesk?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

Ready to connect Freshdesk?

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Free plan · No credit card