Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Integrations · Customer Support

Connect Zoho Desk to Coherence.

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

Helpdesk management software. 4 actions can run inside a Coherence workflow.

Start free All integrations

A Coherence record changes

List tickets.

A Coherence workflow runs

Create Ticket

TRIGGERS AND ACTIONS

Everything Zoho Desk can do in a workflow.

Actions are the steps a workflow can run in Zoho Desk. Start the workflow from a Coherence record or another app.

Actions · 4List tickets.Create TicketFind ContactCustom API CallCustom API Call: Make a custom API call to a specific endpoint.

Names as listed in the automation catalog Coherence workflows use.

WORKFLOW IDEAS

What you can automate with Zoho Desk.

Starting points for a workflow. Choose the exact fields, conditions, and records it updates.

Act in Zoho Desk from a Coherence workflowUse a change in Coherence to run a supported Zoho Desk action, so the next step follows the record instead of relying on someone to copy it.

Starts with · A Coherence record or workflow changes

Finishes with · List tickets.
or Create Ticket

Connect Zoho Desk to the wider customer workflowCombine Zoho Desk with another integration and Coherence records to connect support activity to the full account history and the next internal action.

Starts with · A Coherence workflow starts

Finishes with · List tickets., then preserve the outcome in Coherence
or Create Ticket

SET UP

How to connect Zoho Desk.

The exact authentication fields depend on Zoho Desk. The workflow structure stays straightforward.

1Connect the accountAuthorize the Zoho Desk account and permissions the workflow needs.

2Choose a supported stepSelect one of the current triggers or actions listed above and map its fields.

3Test with a real recordRun a small test, inspect the result in both systems, and only then enable the workflow.

Apps for the same workflow.

Apps that share a category with Zoho Desk or provide a complementary trigger or action.

AidbaseCustomer Support · Communication8 triggers · 7 actions

CrispCustomer Support2 triggers · 7 actions

FreshserviceCustomer Support4 triggers · 5 actions

FrontCustomer Support5 triggers · 21 actions Help ScoutCustomer Support4 triggers · 9 actions IntercomCustomer Support20 triggers · 22 actions

QUESTIONS

Zoho Desk integration questions.

What can I automate with the Zoho Desk integration?

Zoho Desk currently provides 4 actions a workflow can run. Use those building blocks to connect support activity to the full account history and the next internal action.

How many Zoho Desk triggers and actions are available?

Zoho Desk currently lists 0 triggers and 4 actions, each named on this page. The list is read from the automation catalog Coherence workflows use, so review those names before building a workflow.

Can Zoho Desk connect to other apps through Coherence?

Yes. A workflow can combine supported Zoho Desk triggers or actions with Coherence records and other available integrations. The exact flow depends on the authentication, permissions, triggers, and actions exposed by each connected app.

Do I need to write code to connect Zoho Desk?

The listed triggers and actions are designed for visual workflows. If the pre-built integration does not expose a capability you need, HTTP and webhook steps can cover APIs that your team is authorized to use.

Ready to connect Zoho Desk?

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Free plan · No credit card