Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

AI Agents in Chat

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

Chat with AI agents that can query data, create records, and more

Team Chat: 4 pages

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Overview Channels & DMs Threads & Search AI Agents in Chat All docs topics

AI agents in Coherence are more than chatbots. They can access your workspace data, create records, and respond with interactive UI components.

@Mentioning Agents

You can @mention any AI agent in a channel to get a response. The agent will see the context of the conversation and reply in the thread or channel.

How It Works

Type @ followed by the agent's name in any channel
Send your message
The agent processes your request and responds

Agents respond with rich, interactive content — not just plain text.

Agent Tool Use

AI agents can use tools to interact with your workspace:

Capability	Example
Query records	"Show me all open deals over $10,000"
Create records	"Create a task to follow up with Acme Corp"
Update records	"Mark the Johnson deal as closed-won"
Search data	"Find contacts at companies in the healthcare industry"

Interactive UI Components

When agents respond, they can include interactive elements:

Record lists showing matching results with clickable links
Record cards with key field details
Action buttons to take quick follow-up actions
Data tables with sortable columns

These components render directly in the chat message, making it easy to act on agent responses without navigating away.

Agent DM Channels

For private 1:1 conversations with an AI agent, use Agent DM channels.

Starting an Agent DM

Click on an agent in the chat sidebar under "AI Agents"
A dedicated DM channel opens between you and the agent
Ask questions, request data, or have the agent perform actions

Agent DMs are private — only you and the agent can see the conversation.

Configuring Agents

Workspace admins can configure which AI agents are available in chat:

Agent name and avatar for easy identification
System instructions that define the agent's personality and behavior
Tool permissions controlling which actions the agent can perform
Channel access determining which channels the agent can participate in

See the AI Copilot documentation for more on configuring AI agents.

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