Coherence is an agentic customer operations platform that connects CRM data, email, campaigns, websites, workflows, and AI agents in one shared context. It is operated by Brightyard, Inc.

How is Coherence different from a traditional CRM?

CRM is Coherence's shared data foundation, not the product boundary. Coherence connects flexible XRM-style records to email, campaigns, websites, workflows, and agents so teams can run the customer lifecycle from one context.

Does Coherence have an API and MCP server for agents?

Yes. Coherence publishes an OpenAPI 3.1 spec at https://getcoherence.io/openapi.json and ships an official MCP server (@coherenceos/mcp-server) so AI agents can read and write workspace data and delegate tasks to the Nash agent.

How much does Coherence cost?

Coherence has a free tier (no credit card required), plus Starter at $12, Pro at $29, and Team at $79 per user per month.

Knowledge-backed replies

Name: Coherence
Brand: Coherence
Rating: 4.8 (50 reviews)

Knowledge-backed replies connects maintained articles to the conversation your team is handling. Shared Inbox and Knowledge are included with Pro, Team, and Enterprise.

Connect a knowledge base

An inbox administrator can open Inbox settings and choose the Knowledge bases available to that mailbox. The settings page is a center view with a back arrow. Staff still needs Knowledge read permission and inbox membership.

Prepare a reply

Open the conversation and find relevant articles in the Knowledge panel.
Select the published articles that answer the question.
Create a suggestion from those sources, using AI generation when configured.
Review the text and source references before inserting it into the reply.
Check the recipient and send through the normal reply controls.

Suggestions do not send automatically. AI generation uses the workspace's configured AI provider. Source revisions are rechecked so changed or withdrawn articles cannot silently remain trusted sources.

Visibility

Article audiences and inbox membership still apply. Internal reference material is for staff use and must not be treated as a public article link. Linking an article to a case or mailbox does not change its audience.

See Knowledge for authoring and publishing, or Shared Inbox setup for mailbox connections.